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Troubleshooting

Overview of the most common errors, their causes, and solutions.

Application Unable to Find the Device​

If the device is not discoverable on the "Find Devices" screen:

  1. Ensure that the distance between the phone and the device is less than 10 meters.
    • The distance may also depend on obstacles and interference.
  2. Turn off and on Bluetooth in the phone settings.
  3. Restart the application.

Device Keeps Disconnecting​

The application keeps redirecting to the "Find Devices" screen.

Causes:

  • Loss of communication (signal) with the device.
    • Reduce the distance between the phone and the device.
  • The device is not paired with the phone.