Troubleshooting
No Measurement Points listed
- Ensure you selected an Organization. The page lists Constructions for that Organization.
- If the Construction shows zero MPs, check the Constructions route for configuration issues.
Watchdogs button disabled
- Only Global Admin can edit watchdogs in the current build.
- If Organization Admins should have access, raise a request—UI and API permissions can be aligned by policy.
Alerts not sent
- Verify a watchdog is enabled for the relevant data type and the interval suits the sensor’s frequency.
- Confirm recipients exist for that data type (or All) on that Measurement Point.
- Check the "Info sent" badge and the MP’s Last communication.
Can’t add alert recipients
- Email: use a valid address; the form validates it.
- Phone: use international format (+ country code). SMS delivery depends on carrier reachability.
- Avoid duplicates (same contact and data type).
Low battery warnings
- Device battery lower than 35% shows as a warning. Replace or recharge batteries to prevent false alarms.
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